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Privacy Policy

Privacy Notice

At Mortimer & Gausden, we are committed to maintaining the trust and confidence of all our clients. We understand how precious your personal information is and want to reassure you that we respect that fact. In this Privacy Policy we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Our website, like many, uses cookies to collect information.  This includes information about browsing behaviour by people who access our websites.  This includes information about pages viewed and the customer journey around our websites. We do not use cookies to collect or record information on your name, address or other contact details. The cookies collected are used mainly for technical purposes essential to effective operation of our websites and to also monitor property performance. Cookies can be disabled via you web browser settings.

As part of our contact form, we collect personal information from you including names, telephone numbers and email address. We use this information to get in contact with you to deal with you enquiry. If you request to join our mailing register, we will send you regular updates on properties that suite your requirements. You can unsubscribe from this at any time by replying to our email requesting to unsubscribe. We do not rent or trade and personal information with other organisations and businesses. The only time we pass on your information is with your consent, further information detailed below.

We only share or pass on your personal information to third party companies with your consent. This will include names, telephone numbers, email address and property address. Companies we refer to include AMAS Financial Advisors if you have asked for financial or mortgage advice. If you have asked for solicitors quotes we will pass your details to some of the following companies: Hayward Moon, Atkins Thomson, Mentors, Ashtons Legal, Burnett Barker or Prettys. If you have asked for quotes for a survey we will pass your details to Snow Lawfield or John Casson Survey Services. If you have asked for advice on lettings we will pass you details to some of the following companies: Hazells Lettings, Belvoir Lettings and Map Lettings. All these companies are locally based and have a trusted relationship with us, with that; they too will keep all data passed to them secure. For more information on their own privacy policies, visit their websites.

All personal data we collect is stored securely via cloud based software we use, provided by Vebra who are part of the property software group. Full information on their privacy policy can be found on their website, www.vebra.info/privacy-policy.

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Nathan Gausden at mail@mortimerandgausden.co.uk.

Our Privacy Policy is reviewed on an annual basis as a minimum or as and when laws or regulations change. This policy was last reviewed on 25th May 2018.