Reviews
Very responsive in valuation/pricing suggestions based on my situation and in marketing the property as soon as it was available for sale. Was kept fully informed of all viewings/feedback/queries through to offer being accepted and then throughout the exchange process. Could not have asked for more - thank you! Jonathan
The whole team at Mortimer & Gausden were absolutely amazing. They are all really friendly, helpful and knowledgeable. We were selling our late father's house so it was a difficult time but they helped to make it much smoother and less stressful. I can't thank them enough. Fiona
Having just sold my house through Mortimer and Gausden I would recommend their services to anyone. They go above and beyond to get your property sold, Lynn was amazing and nothing was too much trouble, always responsive to emails and was brilliant at dealing with my buyer's challenging solicitors. Sharon
We have used Mortimer and Gausden to sell our house, purchase another property and sell a house on behalf of a dear friend. In all cases all the team at M & G have been very efficient and helpful. They provide very sensible advice and are not at all ‘pushy’. They are a friendly bunch and much more personable than some competitors. We would have absolutely no hesitation in recommending their services. Thanks Andrew, Ian, Lynn, Sophie, Mark. Adrienne and Keith
Excellent communication and service when buying a property through this estate agent, very much wish I'd sold through them as well. Communication very open, honest and quick. Special thanks to Lynn for all the chasing. Laura
We’ve had a brilliant experience with Mortimer and Gausden. From the very beginning, there were no hard sales tactics — just honest, professional advice. Ian and Andrew took the time to properly understand our property and the local market, giving a thoughtful and realistic valuation rather than coming in with a pre-set figure. After accepting an offer, the communication from Lynn was outstanding. We always knew exactly where we stood at every stage, and she went above and beyond to keep things moving — even during a long and frustrating Land Registry process. The whole team has been approachable, professional, and genuinely supportive throughout. We can’t thank them enough and would highly recommend Mortimer and Gausden to anyone looking for a reliable, straight-talking, and committed estate agent. Yana
I cannot recommend Mortimer & Gausden highly enough. The service was personal, efficient and timely. Each interaction was friendly and professional and they went above and beyond what I expected to ensure our sale and purchase succeeded. Our sincere thanks to the whole team who were magnificent, but I must single out Andrew for his tenacity and Lynn for her relentless determination and great communication skills. David
Just bought my house through Mortimer & Gausden and have nothing but praise for them. Lynn was fantastic at giving me frequent updates on how things were progressing. She was very supportive, friendly and efficient. Nothing was ever too much trouble. This is an estate agent that really seems to care about its clients. A refreshing breath of fresh air in what can be a stressful time. Judith
Fantastic service! Couldn’t fault Mortimer and Gausden. Very friendly, trustworthy and helpful. Would definitely recommend them. Sarah
Very prompt with communications and very helpful, friendly staff. Stella
Great team who make the process enjoyable (despite being inevitably stressful) when buying! Cannot fault. Matt
We had a great experience with Mortimer and Gausden in selling our home. This was our first time selling a property and the team were able to walk us through every step of the process. A big thanks to Lynn and Ian in particular for their hard work throughout! Joshua
I would definitely recommend Mortimer & Gausden. Everyone has been so helpful and kind. Anything we were unsure of they were always on hand with helpful advice and putting you in touch with people we needed. Always done with a smile. Susan
I sold my house with Mortimer and Gausden in 2022. I have since purchased another house and realised just how good they were. I have come across many estate agents from another town who were untrustworthy, unresponsive and didn't know what they were talking about. It really made me realise how excellent Mortimer and Gausden were and how grateful I was I chose them. They are knowledgeable, honest and decent people. I would 100% recommend them. Niki
Great communication, keeping us up to date throughout the process. Friendly and professional. Amanda
It’s been a pleasure to do business with Mortimer & Gausden especially Mark who has been guiding me through my first time buying a property. So far it’s been plain sailing and Mark has been extremely helpful. I would have no hesitation recommending them to others Ruth
So pleased with the help in selling my house, really good at keeping me up to date, friendly service, thank you so much. Simon
Unlike other pushy estate agents, Mortimer & Gausden set us at ease with their views, attitude and great personal attention. Everything was dealt with professionally and swiftly and we were kept informed at every stage. With their expertise, the property was effectively sold as soon as the for sale sign went up. I would not hesitate to recommend them. David
Amazing service from start to finish. We were buying our first house and were very nervous. We were guided from start to finish. Everyone in the team are so friendly and communication was incredible. Would highly recommend! Thank you for helping us buy our dream house! Jenna
Thank you for an excellent service including a few extra requirements as we were remote from the property. Carole
Thank you for selling my parents property. All the staff have been friendly and obliging. Jenny
Everything you would hope an estate agent to be. Patrick and Barbara
The team were amazing. They were always there to keep me informed and kept me calm through the insane process of buying and selling. I'd recommend them anytime. Thank you ladies. Lila
I was recommended to come to you by a friend. Moving from a house that has been my home for 36 years is a very big undertaking which has been eased all the way by all of you. Thank you for the kind and understanding way that you have dealt with my declining health. I look forward now to the new life which awaits me in my retirement apartment. Jean
We chose Mortimer & Gausden as we had used your services previously. You gave us excellent service in a very difficult market. Bob and Carol
Everyone at Mortimer & Gausden has been amazing from beginning to end. Ian carried out extensive market research prior to his initial visit to our home and was very professional. Lynn has been so helpful, attentive and supportive though the whole process and her regular updates helped us know exactly where we were in the process. Thank you very much everyone at Mortimer & Gausden. Alice and Tom
I chose Mortimer & Gausden because they did a great job in 2011 when we last moved. Prompt service, clear guidance, good photography and marketing write up. Kept informed of each viewing outcome. Updates by phone from sold STC through to completion. Friendly service from all the staff whoever I spoke to when I phoned or when they phoned me. Daphne
Andrew and Ian have many years experience in the local area. They treat everyone as they would like to be treated. Despite peaks and troughs in the market nothing changes with their service, good and honest - the best customer experience. Ian was spot on with the valuation of my property resulting in the sale. Andrew was available to negotiate my onward purchase on my behalf. He went the extra mile and called me after closing time to spare me any overnight anxiety. A wonderfully supportive team - like family! Wendy
If you're looking to sell your property and are unsure which estate agent to choose, I cant recommend Mortimer & Gausden highly enough. They really are a must. They're so efficient and take a genuine personal interest in understanding the needs of their clients. They've really gone above and beyond our expectations and we really can't thank them enough. Always providing feedback on viewings and keeping us informed throughout the sale process, from start to finish. Special thanks to Lynn... we couldnt have done this without her! She is the most wonderful person we've ever had the privilege and pleasure to have had dealings with, a truly lovely person. She worked tirelessly to achieve such a speedy outcome, and made an ordinarily stressful experience into a very positive one, always cheerful and positive and always going the extra mile. Thank you so much Mortimer & Gausden, we are truly grateful for all your hard work and exceptional service. Katherine
You have all been fantastic from start to finish - very friendly, polite and nothing was too much bother. The regular updates have been fantastic and your guidance has been very helpful throughout the process. Andrew went above and beyond when our girls were poorly, bringing them a little gift each which was so thoughtful.
We chose Mortimer & Gausden as we brought through you and liked your service and style. We were so pleased with all that you did. No hard sell, sound advice, supported and gave us confidence when we wobbled! Encouraged us to stay at the price when we thought about dropping. All team members friendly and approachable - personal touch at all times. We really felt you were working for us and our home. Thank you. Simon and Alison
We are really happy with the service you provided. We had some challenges along the way but were kept informed throughout. Having weekly updates throughout the sale really helped and really felt like our dreams of buying this house would come true. Lynn was fantastic and really approachable, if I wanted updates near the exchange date. Thank you so much everyone! Paul and Rachel
We chose Mortimer & Gausden because you were not pushy, a local business and have previously sold homes we had been interested in. Thank you so much to the M & G team. From the valuation right through to finalising our sale you have all been amazing to work with. Despite the circumstances of a long chain we've felt at ease the whole way through. We had complete trust in you all and your advice and guidance helped us get a great result! I already miss speaking to you! I wouldn't hesitate to use you again and will happily recommend M & G going forward. Sophie
2nd time dealing with M&G. Another 5* service from start to finish. Purely and simply the most friendly and professional bunch you could ask for! Thank you so much....again! Jack and Samantha
A neighbour recommended we had a valuation visit from Andrew Mortimer. Such a professional, personal and friendly service with regular updates. Highly recommend. Susan
Would recommend without hesitation! Competent, polite and efficient at all times. Having expert knowledge of the local housing market too. Thank you. Michael
Very pleased with your service. Marilyn
We chose Mortimer & Gausden for their local knowledge and information given at the first meeting to discuss the sale of the property. All members of the team were very helpful and friendly. Mrs W
My daughter and I knew you would be the only Estate Agent we would need to get in contact with, as right from the first meeting we were given peace of mind and felt important. Meeting you all in time, we knew that you would go above and beyond and you did. Thank you to you all for being on this long, sometimes bumpy journey, when it came to selling and your help also with regards to us buying our new home, making it the most stress free experience and the most enjoyable as it's been a pleasure for us both knowing you all. Gemma and Marion
We chose Mortimer & Gausden due to their extensive knowledge of the set up of Lacy Court, re; the management company, warden etc. We particularly appreciated the speed with which you responded to our queries and the way every member of staff had full knowledge of the situation. John and Jane
Very professional service, very pleasant and helpful staff, especially Lynn and Sophie who went the extra mile to help us get the sale completed. We would definitely use you again if the situation arose, but hopefully it won't! We will certainly recommend you to friends and family. Wendy and Norman
We used them to sell two properties. On one they achieved a price substantially higher than quotes from two other estate agents in Bury St Edmunds. On the second property they achieved the asking price. Both were always going to be difficult sales because of location and condition respectively. Their commission rate was competitive. They were available for advice at the end of the telephone or personally. Altogether a smooth ride in both cases. Tom and Kathy
All staff friendly and efficient. Excellent service. Whenever I contacted the office my queries were answered. This was our first move in 25 years and we have been guided every step of the way. Special thanks to Ian, Lynn and Jen who went above and beyond to help make our journey as stress free as possible. Thank you to the whole team. Shaun and Janet
Andrew came out to list the property and gave us sound advice regarding the guide price and how to identify the best offer, not necessarily the highest offer. He and Lynn kept us updated throughout regarding appointments made and how the sale was progressing. The service has been exemplary from start to finish and we would not hesitate to recommend Mortimer & Gausden. Nick and Michelle
Professional, kind and helpful from the beginning to completion. Special note to Lynn who always went above and beyond to keep me up to date and steadying my nerves. Many thanks. Charmaine
Excellent service. We had a buyer within a couple of days and we were kept fully informed throughout the transaction. The staff were very friendly and helpful. I would recommend them to anyone wishing to sell a property and would use them again if I had a property to sell. Margaret
We have just completed the sale of our property with Mortimer and Gausden. We live overseas and the property was tenanted at the start of the process, so there were some different challenges along the way, but the team were flexible and understanding, kept us informed at all times, provided expert advice about the market and the end result is that we have successfully completed the sale. Jo
This is the second property Mortimer and Gausden have sold for me and I wouldn't consider using anyone else in the area. They treat all parties as valued customers and not just another number. Everyone in the team is knowledgeable and responsive. The extra value they add is the communication, coordination and problem solving they bring to ensure a successful completion. I am very happy to recommend them. Chris
