01284 755526
7 Langton Place, Bury St. Edmunds, Suffolk , IP33 2HL
01284 755526
7 Langton Place, Bury St. Edmunds, Suffolk , IP33 2HL
Mortimer & Gausden Estate Agents

Reviews

Excellent service and wonderful staff. We could not have asked for a better service. Would 100% recommend. Anita
Have found Mortimer and Gausden to be a really friendly and approachable team. Felt from valuation to completion there was always good communication with the appropriate mix of calls and emails. Professional but very patient and understanding towards your particular situation and property. Wouldn't hesitate to recommend to others! Sam
I had not sold a property before so I was in need of some guidance and advice. I was very confident that I was in good hands. During the valuation I was advised of what to expect and I was kept up to date throughout the whole process. Thank you to the whole team for making it a stress free sale. I would highly recommend!! Kim
Staff were very friendly and made us feel at ease. Alan
Recommended to Mortimer and Gausden by two different people. You have been amazing, answering all my questions and helping us buy our dream home. Laura
I chose M & G as Ian had been involved in selling our last house. A very friendly, helpful and efficient service. Highly recommended. John and Susan
We found the whole team at M & G professional yet friendly and reassuring. Andrew did a magnificent job of the video and showing potential buyers around. We will have no hesitation in recommending your company and in fact have already done so! Thank you all. Brian and Diane
I have used Mortimer & Gausden to buy and sell previously and have received a 1st Class service from start to finish again this time. I would recommend M & G to anyone thinking of moving. John
I was recommended to use Mortimer & Gausden and have been very happy and pleased Top quality service – Thanks very much! Initial valuation to completion in 8 weeks! Jack
I'd heard such wonderful things about Mortimer & Gausden - especially about Andrew. You have always been there with advice and kind words, and I thank you for all your help. Selling a house and completing all in 2 months during a pandemic, bloomin' good going I'd say! Thankyou Lisa Maria
We came to Mortimer & Gausden as we liked the idea of using an Independent Estate Agency. We have been very happy with your response to any queries and problems we have had. You have been very efficient in all our dealings with you, very friendly and easy to talk to. You have had a good sense of humour at all times which has been sorely needed when we have been under stress, which has been very much appreciated. Wendy and Vic
We decided to call Mortimer & Gausden as we had read their excellent reviews and were keen to use an Independent Estate Agent. When Andrew came to our home to value it, straight away we knew we could speak free and easy with each other. The whole team have been so lovely, polite, and having a joke here and there has made it all a bit easier. I would highly recommend these wonderful guys. Linda and Kevin Linda and Kevin
Having moved many times, I have never had such a stress-free sale and amazing support throughout. I would never sell with any other estate agent now. Doreen
We are delighted we chose you even though (and especially because) it took so long! You were always willing to give/share/find information when phoned or emailed. You kept us calm and reassured us all the way. Lynn (and others in her absence) worked her socks off in that last week – much appreciated! Brilliant Jude and Peter
Once again, an outstanding service from M & G. You are truly head and shoulders above all the Estate Agents out there. Jan and Kevin
I felt totally confident from the outset after speaking with Ian and subsequently with Andrew. Lynne and Immy provided great support. The high scores given on the review card should be tripled considering the covid conditions. Thank you one and all for a superb sales service. Whenever the opportunity arises, I will promote your company. Bibi
We chose Mortimer & Gausden because we found being an independent estate agent they went above and beyond. We have been very happy from start to finish with everything Andrew and Lynn have helped with. They are both very down to earth people, helpful and a little humour thrown in too – which is always nice when moving can be so stressful. Apart from having to watch Andrew like a hawk as I knew if I didn’t the first chance he got our boxer dog Massimo would have been gone in a flash! Graham and Emma
Our retirement property was not easy to sell – particularly in a pandemic. Mortimer & Gausden did all they could to achieve a good outcome. Their negotiating skills are excellent and their fees very reasonable. All the staff are easy to talk to and very willing. We will definitely recommend them if we get the opportunity in the future. Germaine
We had been almost ready to give up trying to sell until a friend at work suggested we give Mortimer & Gausden a go. They were able to sell our property even during the difficult times of the most recent Covid lockdown. They have kept us well updated with the progress of the sale right to the end. I would be more than happy to use them again and would not hesitate in the slightest to recommend them to anyone thinking of selling their property. Jayson and Sarah
I decided to use your company as you are an Independent Estate Agent and I thought I would get a better service (which I did!) I have been very pleased with the help I received and would certainly recommend you to anyone who is looking for good service Many thanks Mo Mo
I wanted to keep it local and heard Mortimer & Gausden were good. It has not been an easy ride through no fault of either you or I , but everyone there has been helpful, positive and cheerful. You have listened to me ranting on and have managed to keep me sane, for which I will be forever thankful Mandy
I chose Mortimer and Gausden because they are a Local company with good feedback on their website. Phone call answered promptly, pleasant and helpful first contact. From start to finish you they been extremely helpful and efficient – could not have asked for a better or more personal service. Highly recommended. Hilary
I came to you as you were recommended by one of my clients I have been very impressed with the service provided by M&G The initial valuation was spot on, given the uncertainty of the present political climate A big thank you to all. The sale has removed a huge burden from my shoulders. John
From my personal point of view Mortimer & Gausden are the ‘only game in town’ when it comes to choosing an Estate Agent. The mix of experience, professionalism, efficiency, charm, friendliness and transparent honesty, go to make up a unique package that no other agency can replicate. Personable people offering a true, unique personal touch. Paul
I just wanted to say thank you on behalf of myself and my Sister and Brother in law, for dealing with the sale of our Mothers bungalow in such a professional but more importantly caring manner. Not only was it during the covid lockdown but at a very distressing time for us. We had 3 valuations and Ian was the most polite and understanding. He explained everything very clearly. We have really appreciated Mortimer & Gausdens caring ethos. Best wishes to you all including ‘Douglas the dog’. Shirley
Excellent Estate Agents! Every call or enquiry made to your office was always dealt with a polite courteous response and both Andrew and Lynn went way beyond their call of duty in working hard to keep us fully informed throughout our sale and buying process. We can honestly not recommend Mortimer & Gausden highly enough and would have no hesitation in referring anyone we know who were thinking of moving to use you. Excellent! Alan and Sharon
I was recommended to come to you by 2 separate people. I have been pleased with the service i have received from your company. Everybody has been supportive, helpful and quick to reply to my enquiries – altogether making it an easy (ish) process to sell my home. I have recommended you to anybody who has asks about you. Even a lady who was collecting at my door was singing your praises! Julie
The level of service provided was first class, with knowledge and experience evident from our first meeting. Handled all viewings and updates received on a regular basis., making the whole process stress free. Thank you to all the team for a very professional job. Peter and Helen
We chose you when we read so many good reviews. You were friendly, positive and enthusiastic agent – we felt special. We have had a fantastic experience with Mortimer & Gausden and would highly recommend you. The processes were explained clearly from the outset and we felt our property was marketed in its best light. Care was taken to ensure we were happy and we were impressed by the attention to detail and quality of presentation. Most of all we have been grateful for the aftersales service which in our opinion was second to none. – including obvious care, compassion and respect for how stressful this whole process can be. To conclude we have felt supported and valued and not just a client ‘number’ or ‘profit’ but as real people! Thank you all so much. Tracy and Andrew
I decided to use Mortimer & Gausden as I wanted a smaller and more personal Estate Agent From start to finish I couldn’t of asked for better service. Everyone is super friendly and very easy to talk to. There was no pushiness or feeling that they weren’t always working for my best interests. I would highly recommend Mortimer & Gausden over any other Estate Agent – and I’ve dealt with a few! Shelley
Mortimer & Gausden have been wonderful. They have guided me, helped me, nothing has been too much trouble and have always been ready to listen and give help and advice. A big thank you to them all especially Andrew who has supported me, encouraged me, consoled me and been there all through my buying and selling – keeping me reasonably sane (ish) – Thank you so much, you are amazing. Penny
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