01284 755526
7 Langton Place, Bury St. Edmunds, Suffolk , IP33 1NE
01284 755526
7 Langton Place, Bury St. Edmunds, Suffolk , IP33 1NE
Mortimer & Gausden Estate Agents


Thank you for an excellent service including a few extra requirements as we were remote from the property. Carole
Thank you for selling my parents property. All the staff have been friendly and obliging. Jenny
Everything you would hope an estate agent to be. Patrick and Barbara
I was recommended to come to you by a friend. Moving from a house that has been my home for 36 years is a very big undertaking which has been eased all the way by all of you. Thank you for the kind and understanding way that you have dealt with my declining health. I look forward now to the new life which awaits me in my retirement apartment. Jean
We chose Mortimer & Gausden as we had used your services previously. You gave us excellent service in a very difficult market. Bob and Carol
Everyone at Mortimer & Gausden has been amazing from beginning to end. Ian carried out extensive market research prior to his initial visit to our home and was very professional. Lynn has been so helpful, attentive and supportive though the whole process and her regular updates helped us know exactly where we were in the process. Thank you very much everyone at Mortimer & Gausden. Alice and Tom
I chose Mortimer & Gausden because they did a great job in 2011 when we last moved. Prompt service, clear guidance, good photography and marketing write up. Kept informed of each viewing outcome. Updates by phone from sold STC through to completion. Friendly service from all the staff whoever I spoke to when I phoned or when they phoned me. Daphne
Andrew and Ian have many years experience in the local area. They treat everyone as they would like to be treated. Despite peaks and troughs in the market nothing changes with their service, good and honest - the best customer experience. Ian was spot on with the valuation of my property resulting in the sale. Andrew was available to negotiate my onward purchase on my behalf. He went the extra mile and called me after closing time to spare me any overnight anxiety. A wonderfully supportive team - like family! Wendy
You have all been fantastic from start to finish - very friendly, polite and nothing was too much bother. The regular updates have been fantastic and your guidance has been very helpful throughout the process. Andrew went above and beyond when our girls were poorly, bringing them a little gift each which was so thoughtful.
We chose Mortimer & Gausden as we brought through you and liked your service and style. We were so pleased with all that you did. No hard sell, sound advice, supported and gave us confidence when we wobbled! Encouraged us to stay at the price when we thought about dropping. All team members friendly and approachable - personal touch at all times. We really felt you were working for us and our home. Thank you. Simon and Alison
We are really happy with the service you provided. We had some challenges along the way but were kept informed throughout. Having weekly updates throughout the sale really helped and really felt like our dreams of buying this house would come true. Lynn was fantastic and really approachable, if I wanted updates near the exchange date. Thank you so much everyone! Paul and Rachel
We chose Mortimer & Gausden because you were not pushy, a local business and have previously sold homes we had been interested in. Thank you so much to the M & G team. From the valuation right through to finalising our sale you have all been amazing to work with. Despite the circumstances of a long chain we've felt at ease the whole way through. We had complete trust in you all and your advice and guidance helped us get a great result! I already miss speaking to you! I wouldn't hesitate to use you again and will happily recommend M & G going forward. Sophie
2nd time dealing with M&G. Another 5* service from start to finish. Purely and simply the most friendly and professional bunch you could ask for! Thank you so much....again! Jack and Samantha
A neighbour recommended we had a valuation visit from Andrew Mortimer. Such a professional, personal and friendly service with regular updates. Highly recommend. Susan
Would recommend without hesitation! Competent, polite and efficient at all times. Having expert knowledge of the local housing market too. Thank you. Michael
Very pleased with your service. Marilyn
We chose Mortimer & Gausden for their local knowledge and information given at the first meeting to discuss the sale of the property. All members of the team were very helpful and friendly. Mrs W
My daughter and I knew you would be the only Estate Agent we would need to get in contact with, as right from the first meeting we were given peace of mind and felt important. Meeting you all in time, we knew that you would go above and beyond and you did. Thank you to you all for being on this long, sometimes bumpy journey, when it came to selling and your help also with regards to us buying our new home, making it the most stress free experience and the most enjoyable as it's been a pleasure for us both knowing you all. Gemma and Marion
We chose Mortimer & Gausden due to their extensive knowledge of the set up of Lacy Court, re; the management company, warden etc. We particularly appreciated the speed with which you responded to our queries and the way every member of staff had full knowledge of the situation. John and Jane
Very professional service, very pleasant and helpful staff, especially Lynn and Sophie who went the extra mile to help us get the sale completed. We would definitely use you again if the situation arose, but hopefully it won't! We will certainly recommend you to friends and family. Wendy and Norman
We used them to sell two properties. On one they achieved a price substantially higher than quotes from two other estate agents in Bury St Edmunds. On the second property they achieved the asking price. Both were always going to be difficult sales because of location and condition respectively. Their commission rate was competitive. They were available for advice at the end of the telephone or personally. Altogether a smooth ride in both cases. Tom and Kathy
All staff friendly and efficient. Excellent service. Whenever I contacted the office my queries were answered. This was our first move in 25 years and we have been guided every step of the way. Special thanks to Ian, Lynn and Jen who went above and beyond to help make our journey as stress free as possible. Thank you to the whole team. Shaun and Janet
Andrew came out to list the property and gave us sound advice regarding the guide price and how to identify the best offer, not necessarily the highest offer. He and Lynn kept us updated throughout regarding appointments made and how the sale was progressing. The service has been exemplary from start to finish and we would not hesitate to recommend Mortimer & Gausden. Nick and Michelle
Professional, kind and helpful from the beginning to completion. Special note to Lynn who always went above and beyond to keep me up to date and steadying my nerves. Many thanks. Charmaine
Excellent service. We had a buyer within a couple of days and we were kept fully informed throughout the transaction. The staff were very friendly and helpful. I would recommend them to anyone wishing to sell a property and would use them again if I had a property to sell. Margaret
We have just completed the sale of our property with Mortimer and Gausden. We live overseas and the property was tenanted at the start of the process, so there were some different challenges along the way, but the team were flexible and understanding, kept us informed at all times, provided expert advice about the market and the end result is that we have successfully completed the sale. Jo
This is the second property Mortimer and Gausden have sold for me and I wouldn't consider using anyone else in the area. They treat all parties as valued customers and not just another number. Everyone in the team is knowledgeable and responsive. The extra value they add is the communication, coordination and problem solving they bring to ensure a successful completion. I am very happy to recommend them. Chris
Thank you! I am so pleased that we chose Mortimer & Gausden to sell our late Father’s house and our family home since 1963. It was an emotional time and also difficult practically because we lived so far away from Bury. You were always so helpful and positive on the phone, cheerful and thoughtful. You gave invaluable guidance and marketed the house in such a lovely way. Ruth
Excellent service and wonderful staff. We could not have asked for a better service. Would 100% recommend. Anita
Have found Mortimer and Gausden to be a really friendly and approachable team. Felt from valuation to completion there was always good communication with the appropriate mix of calls and emails. Professional but very patient and understanding towards your particular situation and property. Wouldn't hesitate to recommend to others! Sam
I had not sold a property before so I was in need of some guidance and advice. I was very confident that I was in good hands. During the valuation I was advised of what to expect and I was kept up to date throughout the whole process. Thank you to the whole team for making it a stress free sale. I would highly recommend!! Kim
I was recommended to use Mortimer & Gausden and have been very happy and pleased Top quality service – Thanks very much! Initial valuation to completion in 8 weeks! Jack
We found the whole team at M & G professional yet friendly and reassuring. Andrew did a magnificent job of the video and showing potential buyers around. We will have no hesitation in recommending your company and in fact have already done so! Thank you all. Brian and Diane
I have used Mortimer & Gausden to buy and sell previously and have received a 1st Class service from start to finish again this time. I would recommend M & G to anyone thinking of moving. John
Recommended to Mortimer and Gausden by two different people. You have been amazing, answering all my questions and helping us buy our dream home. Laura
I chose M & G as Ian had been involved in selling our last house. A very friendly, helpful and efficient service. Highly recommended. John and Susan
Staff were very friendly and made us feel at ease. Alan
I felt totally confident from the outset after speaking with Ian and subsequently with Andrew. Lynne and Immy provided great support. The high scores given on the review card should be tripled considering the covid conditions. Thank you one and all for a superb sales service. Whenever the opportunity arises, I will promote your company. Bibi
I decided to use your company as you are an Independent Estate Agent and I thought I would get a better service (which I did!) I have been very pleased with the help I received and would certainly recommend you to anyone who is looking for good service Many thanks Mo Mo
We had been almost ready to give up trying to sell until a friend at work suggested we give Mortimer & Gausden a go. They were able to sell our property even during the difficult times of the most recent Covid lockdown. They have kept us well updated with the progress of the sale right to the end. I would be more than happy to use them again and would not hesitate in the slightest to recommend them to anyone thinking of selling their property. Jayson and Sarah
Our retirement property was not easy to sell – particularly in a pandemic. Mortimer & Gausden did all they could to achieve a good outcome. Their negotiating skills are excellent and their fees very reasonable. All the staff are easy to talk to and very willing. We will definitely recommend them if we get the opportunity in the future. Germaine
We chose Mortimer & Gausden because we found being an independent estate agent they went above and beyond. We have been very happy from start to finish with everything Andrew and Lynn have helped with. They are both very down to earth people, helpful and a little humour thrown in too – which is always nice when moving can be so stressful. Apart from having to watch Andrew like a hawk as I knew if I didn’t the first chance he got our boxer dog Massimo would have been gone in a flash! Graham and Emma
I wanted to keep it local and heard Mortimer & Gausden were good. It has not been an easy ride through no fault of either you or I , but everyone there has been helpful, positive and cheerful. You have listened to me ranting on and have managed to keep me sane, for which I will be forever thankful Mandy
I'd heard such wonderful things about Mortimer & Gausden - especially about Andrew. You have always been there with advice and kind words, and I thank you for all your help. Selling a house and completing all in 2 months during a pandemic, bloomin' good going I'd say! Thankyou Lisa Maria
Once again, an outstanding service from M & G. You are truly head and shoulders above all the Estate Agents out there. Jan and Kevin
We are delighted we chose you even though (and especially because) it took so long! You were always willing to give/share/find information when phoned or emailed. You kept us calm and reassured us all the way. Lynn (and others in her absence) worked her socks off in that last week – much appreciated! Brilliant Jude and Peter
Having moved many times, I have never had such a stress-free sale and amazing support throughout. I would never sell with any other estate agent now. Doreen
We decided to call Mortimer & Gausden as we had read their excellent reviews and were keen to use an Independent Estate Agent. When Andrew came to our home to value it, straight away we knew we could speak free and easy with each other. The whole team have been so lovely, polite, and having a joke here and there has made it all a bit easier. I would highly recommend these wonderful guys. Linda and Kevin Linda and Kevin
We came to Mortimer & Gausden as we liked the idea of using an Independent Estate Agency. We have been very happy with your response to any queries and problems we have had. You have been very efficient in all our dealings with you, very friendly and easy to talk to. You have had a good sense of humour at all times which has been sorely needed when we have been under stress, which has been very much appreciated. Wendy and Vic
I came to you as you were recommended by one of my clients I have been very impressed with the service provided by M&G The initial valuation was spot on, given the uncertainty of the present political climate A big thank you to all. The sale has removed a huge burden from my shoulders. John